Terms of Service

Please read these Terms of Service carefully before using Our Services. Last updated: September 28, 2026

SECTION 1. COMPANY INFORMATION

Company name – PINK MONKEY S.R.L.
Business name – We Love Puzzle
Registered address – Platanilor 2, Brașov, 500470, Romania
Tax Identification Number (TIN) – RO35897708
Trade Registry Number – J2016000758081
Country – Romania
Contact email – contact@welovepuzzle.ro
Phone – +40735730359
Contact page – https://www.welovepuzzle.com/pages/contact

SECTION 2. OVERVIEW & ACKNOWLEDGEMENT

Welcome to We Love Puzzle! We Love Puzzle ("We", "Us", or "Our"), operated by PINK MONKEY S.R.L. (the "Company"), operates the Website https://www.welovepuzzle.com (the "Website") and provides the products, services, content, features, and tools available through it (collectively, the "Services").

Shopify powers Our store and helps Us provide these Services.

These Terms of Service (“Terms”) together with any policies referenced herein describe Your rights and
responsibilities when You use the Services, being the agreement that operates between You and the Company. They apply to all visitors, users, and others who access or use the Services. By visiting, interacting with, or purchasing from Our store, You agree to be bound by these Terms and Our Privacy Policy, which describes Our policies on the collection, use, and disclosure of Your personal information.

If You do not agree to these Terms or the Privacy Policy, please do not use or access Our Services.

If You buy as a consumer, the clauses of these Terms that limit Our liability, allow Us to end the contract, require You to indemnify Us or choose a court apply only to the extent permitted by the consumer law of Your country, and never against its mandatory rules.

SECTION 3. INTERPRETATION AND DEFINITIONS

For the purposes of these Terms of Service:

Company/We/Us/Our – PINK MONKEY S.R.L., the operator of We Love Puzzle,
Device – any device that can access the Services such as a computer, a cell phone, or a digital tablet,
Services/Website – refers to We Love Puzzle, accessible at https://www.welovepuzzle.com,
Terms/Terms of Service – these Terms of Service that form the entire agreement between You and the Company regarding the use of the Services,
User/You – any individual accessing or using the Services, or the company, or other legal entity on behalf of which such individual is accessing or using the Servicess,
Content – any text or other material submitted by Users (e.g., contact forms, emails), excluding modifications to the Website itself,
Third-party Social Media Service – any services or content (including data, information, products, or services) provided by a third-party that may be displayed, included, or made available by the Services.

SECTION 4. ACCESS AND ACCOUNTS

By using the Services, You confirm that You are at least the age of majority in Your country of residence.

Users can create accounts to manage orders and personal information, where it may be required to provide information such as email, shipping address, or payment details. Users represent that this information is accurate, current, and complete.

If You create an account, You are responsible for maintaining its confidentiality and for all activities under it. Notify Us immediately if You suspect unauthorized access.

You may not share, sell, or transfer Your account. We reserve the right to suspend or terminate accounts
that violate these Terms.

SECTION 5. PRODUCTS AND PRICES

We specialize in jigsaw puzzles and related accessories. We have made every effort to provide an accurate representation of Our products and services in Our online stores. However, please note that colors or product appearance may differ from how they may appear on Your screen due to the type of device You use to access the store and Your device settings and configuration.

Product images are for illustrative purposes only. Minor variations in packaging, artwork, or product details may occur without affecting the functionality or quality of the product.

All descriptions of products are subject to change at any time without notice at Our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that We offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in Your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Prices are displayed in the currency as determined automatically by Our store system or manually by the user. Prices include VAT for EU customers unless otherwise specified. Shipping costs and import duties (if applicable) will be calculated at checkout. For customers outside the EU, any applicable import duties, customs fees, or additional taxes are the responsibility of the customer and are not included in the product price or shipping cost.

SECTION 6. ORDERS AND PURCHASES

By placing an order, You make an offer to purchase. All orders are subject to availability and confirmation of payment. We reserve the right to accept or decline Your order at Our sole discretion, including, without limitation, in cases of pricing errors, suspected fraud, stock unavailability, or other legitimate business reasons.

The email You receive right after checkout only confirms that We have received Your order; it is not an acceptance. The contract is concluded when We ship the goods and confirm the shipment by email. We must receive Your payment before We ship. Please review Your order carefully before submitting it.

If You wish to cancel Your order, please contact Us immediately after placing it and before it is processed.
Cancellation requests will be considered but cannot be guaranteed once processing has started.

In the event that We do not accept, make a change to, or cancel an order, We will attempt to notify You by
contacting the email, billing address, and/or phone number provided at the time the order was made.

All orders are governed by Our Shipping Policy and Return and Refund Policy.

Unless otherwise expressly agreed by us, purchases made through this Website are intended for personal, non-commercial use. Separate terms may apply to approved wholesale or business customers.

How the contract is concluded. You add products to the cart, enter Your details, choose delivery and payment, and review the order summary, where You can correct any entry before submitting. You submit the order with the button that states Your obligation to pay. We first confirm by email that We have received Your order; the contract is concluded when We ship the goods and send You the shipping confirmation. We store the contract; You receive it by email and can find it in Your account. The contract can be concluded in any of the languages in which this Website is offered.

SECTION 7. PAYMENTS AND BILLING

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at Our stores. You agree to promptly update Your account and other information, including Your email address, credit card numbers and expiration dates, so that We can complete Your transactions and contact You as needed.

We accept payment methods including, but not limited to:

Credit and debit cards (such as Visa, Mastercard, Maestro),
Apple Pay/Google Pay (if available on Your device),
Other secure online payment options displayed at checkout.

All payments are processed securely through Shopify Payments or other trusted payment processors. We do not store Your full payment details on Our servers.

Invoices are automatically issued electronically after successful payment and can be downloaded from Your account or the order confirmation email. They are issued in compliance with applicable tax regulations. For EU customers, prices include VAT unless otherwise stated. For customers outside the EU, applicable import duties, customs fees, and taxes are the responsibility of the customer and are not included in the product price or shipping costs.

By submitting payment, You confirm that:

the credit card information You provide is true, correct, and complete,
You are authorized to use such credit card for the purchase,
the payment method You use is authorized and any charges incurred by You will be honored by the applicable payment provider, and
You will pay charges incurred by You at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 8. SHIPPING & DELIVERY

Delivery times are estimates. They can shift for reasons outside Our control, such as customs procedures, carrier delays or public holidays.

Until the goods reach You, the risk stays with Us. If a parcel is lost or damaged in transit, that is Our concern and not Yours, even though We have already handed it to the carrier. We will reship or refund. Risk passes to You only once You, or a third party You name other than the carrier, take possession of the goods.

If We are late and, after You give Us a reasonable additional period, We still do not deliver, You may cancel the order and receive a full refund without undue delay. Where no delivery date is agreed, We deliver within 30 days of the contract.

For deliveries inside the European Union no customs duties or import taxes apply, and the total shown at checkout includes VAT. For deliveries outside the EU, including the United Kingdom, Switzerland and Norway, customs duties, import VAT or clearance fees may be charged by the destination country and are payable by the recipient. They are not included in the product price or the shipping cost.

For details on delivery times, shipping costs, import duties, customs, and return processes, please refer to Our Shipping Policy and Return and Refund Policy pages.

Returns and cancellations are subject to Our Return and Refund Policy. Please read these policies carefully before making a purchase.

SECTION 9. INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by the Company and are protected by applicable intellectual property laws.

These Terms permit You to use the Services for Your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without Our prior written consent.

Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 10. FEEDBACK AND USER CONTENT

If You submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”) regarding the Services, You grant Us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use Our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform Our obligations and exercise Our rights under the Terms of Service.

You also represent and warrant that:

You own or have all necessary rights to all Feedback,
You have disclosed any compensation or incentives received in connection with Your submission of Feedback,
Your Feedback will comply with these Terms.

We are and shall be under no obligation:

to maintain Your Feedback in confidence,
to pay compensation for Your Feedback,
to respond to Your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that We determine in Our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that Your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that Your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related Website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead Us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback You make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by You or any third-party.

Users may submit text or other content (e.g., contact forms, emails) and retain responsibility for the content they submit. Users may not submit content that infringes on any rights or violates applicable laws.

SECTION 11. PROMOTIONS, CONTESTS, AND SWEEPSTAKES

We may offer promotional campaigns, contests, or giveaways. Specific rules will apply to each campaign
and will be clearly stated at the time of participation.

SECTION 12. OPTIONAL TOOLS AND THIRD-PARTY LINKS

You may be provided with access to customer tools or integrations offered by third parties as part of the
Services, which We neither monitor nor have any control nor input. You acknowledge and agree that We provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to Your use of optional third-party tools.

Any use by You of the optional tools offered through the Website is entirely at Your own risk and discretion and You should ensure that You are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

Our Services may contain links to third-party web sites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

SECTION 13. RELATIONSHIP WITH SHOPIFY

Our Website is powered by Shopify, which enables Us to provide the Services to You. However, any sales and purchases You make in Our Store are made directly with the Website and/or Company. By using the Services, You acknowledge and agree that Shopify is not responsible for any aspect of any sales between You and the Website/Company, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to Your purchases and transactions with the Website/Company.

SECTION 14. PRIVACY POLICY

All personal information We collect through the Services is subject to Our Privacy Policy, which can be viewed here, and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, You acknowledge that You have read these privacy policies.

For users in the European Union, You have rights under the General Data Protection Regulation (GDPR), including:

the right to access, correct, or request deletion of Your personal data.
the right to restrict or object to the processing of Your personal data.
the right to data portability.
the right to lodge a complaint with Your local supervisory authority.

How We process personal information is explained in Our Privacy Policy and Cookies Policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about Your access to and use of the Services to provide and improve the Services. Information You submit to the Services will be transmitted to and shared with Shopify and other third parties that may be located outside Your country of residence to provide services to You. Review Our Privacy Policy for more details on how we, Shopify, and Our partners use Your personal information.

SECTION 15. ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice. Until We ship Your order We may decline it, for example because of an obvious pricing error or because the product is unavailable; in that case We refund any payment in full without undue delay. We undertake no obligation to update, amend, or clarify information on the Website except as required by applicable law.

SECTION 16. PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not access or use the Services, directly or indirectly:

for any unlawful or malicious purpose,
to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances,
to infringe upon or violate Our intellectual property rights or the intellectual property rights of others,
to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of Our employees or any other person,
to transmit false or misleading information,
to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms,
to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation,
to impersonate or attempt to impersonate any other person or entity,
to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm the Website/Company, Shopify or users of the Services, or expose them to liability.

In addition, You agree not to:

upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services,
reproduce, duplicate, copy, sell, resell or exploit any portion of the Services,
collect or track the personal information of others,
spam, phish, pharm, pretext, spider, crawl, or scrape,
interfere with or circumvent the security features of the Services or any related Website, other Websites, or the Internet.

If You breach these Terms, We may suspend or close Your account as described in the section on termination below.

SECTION 17. TERMINATION

We may suspend or close Your account or Your access to the Services if You breach these Terms or the law. Orders already placed remain governed by these Terms. If You buy as a consumer, We give You reasonable notice before closing Your account, unless the breach is serious or the law requires Us to act immediately.

SECTION 18. DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance You place on such information is strictly at Your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by You or any other visitor to the Services, or by anyone who may be informed of any of its contents.

Except as expressly stated in these Terms, the Services and all products offered through the Services are provided 'AS IS' and 'AS AVAILABLE' for Your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent, or warrant that Your use of the Services will be uninterrupted, timely, secure or error-free.

None of the above affects Your statutory rights as a consumer. If You buy as a consumer in the European Union, the European Economic Area, Switzerland or the United Kingdom, We remain liable under the law for goods that are not as described, not of satisfactory quality or not fit for their purpose, and nothing in these Terms excludes or limits those rights. Some jurisdictions do not allow the exclusion of implied warranties, in which case the exclusions above do not apply to You.

SECTION 19. LIMITATION OF LIABILITY

To the fullest extent provided by law, in no case shall the Company, Our partners, directors, officers, employees, affiliates, agents, contractors, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from Your use of any of the Services or any products procured using the Services, or for any other claim related in any way to Your use of the Services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Services, even if advised of their possibility.

Where such a limit is permitted, the liability of the Company and its suppliers is limited to the amount actually paid by You for products purchased through the Services, or 100 EUR if no purchase was made.

Nothing in these Terms excludes or limits Our liability for death or personal injury caused by negligence, for fraud, for intent or gross negligence, for a breach of Your statutory rights as a consumer, or for any other liability that cannot be excluded or limited under applicable law. If You buy as a consumer in the European Union, the European Economic Area, Switzerland or the United Kingdom, the monetary cap above does not apply to You. In any case, the exclusions and limitations in this Section apply to consumers only to the extent permitted by the consumer law of their country.

SECTION 20. INDEMNIFICATION

You agree to indemnify, defend and hold harmless the Company and Our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and Service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of:

Your breach of these Terms of Service or the documents they incorporate by reference,
Your violation of any law or the rights of a third party,
Your access to and use of the Services.

We will notify You of any indemnifiable claim, provided that a failure to promptly notify will not relieve You of Your obligations unless You are materially prejudiced. We may control the defense and settlement of such claim at Your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from You without Your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

If You buy as a consumer, this Section applies only to losses caused by Your culpable breach of these Terms or of the law, and only to the extent permitted by the consumer law of Your country.

SECTION 21. SEVERABILITY AND WAIVER

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

SECTION 22. ENTIRE AGREEMENT

These Terms of Service, together with Our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between You and the Company regarding Your use of the Services and supersede all prior or contemporaneous communications, agreements, or understandings relating to the Services.

SECTION 23. GOVERNING LAW AND DISPUTES

These Terms of Service and any separate agreements whereby We provide Services to You shall be governed by and construed in accordance with the laws of Romania. The courts of Brașov, Romania have jurisdiction.

If You buy as a consumer, none of this takes anything away from You. The choice of Romanian law cannot deprive You of the protection of the mandatory rules of the country where You live. You may bring proceedings against Us either in Romania or in the courts of the country where You live, and We may bring proceedings against You only in the courts of the country where You live.

The alternative dispute resolution (ADR) entity competent for disputes with Us is the ADR entity of the Romanian National Authority for Consumer Protection (ANPC), reclamatiisal.anpc.ro. For consumers resident in France, We agree in advance to take part in its procedure for any dispute that We have not been able to resolve directly with You. For all other consumers, taking part in ADR is voluntary for Us: We have not committed in advance to use any ADR entity, and if We cannot resolve Your complaint, We will tell You in writing whether We agree to take part in ADR for that dispute. Consumers resident in Hungary may also turn to the conciliation body (békéltető testület) competent for their place of residence. Full details are in Our Legal Notice. The European Commission's online dispute resolution platform closed on 20 July 2025.

For customers located within the European Union (EU), European Economic Area (EEA), Switzerland or the United Kingdom, these Terms are interpreted in accordance with applicable EU and national consumer protection laws. This ensures that You retain all mandatory rights granted under such laws, including the right to withdraw from a purchase, the right to a refund in certain cases, and other rights defined by law.

Before taking legal action, both parties agree to make reasonable efforts to resolve any disputes amicably by contacting the Company.

SECTION 24. TRANSLATIONS

These Terms of Service may be made available in other languages. Where We presented the contract to You in another language, that language version governs Your contract. Otherwise the English version applies.

SECTION 25. HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 26. CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in Our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to Our Website. It is Your responsibility to check Our Website periodically for changes.

We will notify You of any material changes to these Terms in accordance with applicable law, including by email and/or by posting a notice on Our Website. Such changes will be effective on the date specified in the notice. Changes apply to orders placed after the date on which they take effect; an order already placed remains governed by the Terms in force when You placed it.

SECTION 27. CONTACT US

If You have questions about these Terms of Service, please contact us:

WE LOVE PUZZLE / PINK MONKEY S.R.L.
📍 Platanilor 2, Brașov, 500470, Romania
📧 Email: contact@welovepuzzle.ro
📞 Phone: +40 735 730 359
🌐 https://www.welovepuzzle.com/pages/contact