SHIPPING COSTS & POLICY

Last updated: Apr. 17, 2026

Find important news about shipping and delivery.

Shipping Costs

Here is a compilation of all supported destinations along with their corresponding shipping costs.

*Please note that all prices and costs below are expressed in EUR (except for the US), the main currency of our shop. Depending on your delivery address, they are automatically converted to your local currency, but only at checkout.

Click on country to see shipping costs and important updates

Shipping to: Austria / Belgium / Bulgaria / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Finland / France / Germany / Greece / Hungary / Ireland / Italy / Latvia / Lithuania / Luxembourg / Malta / Netherlands / Poland / Portugal / Romania / Slovakia / Slovenia / Spain / Sweden

  • order value below 60 EUR - 10 EUR
  • order value over 60 EUR - Free shipping

Express Shipping (1-3 working days)

  • 1-2 puzzles: 21 EUR
  • 3-4 puzzles: 34 EUR
  • 4-10 puzzles: 48 EUR

Express Shipping (1-3 working days)

  • 1-2 puzzles: 21 EUR
  • 3-4 puzzles: 34 EUR
  • 4-10 puzzles: 48 EUR

Important information for our US customers

Starting August 29, 2025, the United States has removed the de minimis threshold for imports, which means that all international parcels, regardless of their value, are now subject to customs duties and import fees.

We have noticed that, since these changes, the customs process can be inconvenient and sometimes tedious. To ensure a smooth and worry-free delivery experience, we have updated our shipping fees to include all customs duties, import taxes and processing fees. This way, your order will arrive at your door with all taxes and formalities already handled, so you don’t have to deal with customs or unexpected costs.

We understand that these costs may be higher than before, but this approach ensures no surprises at delivery and a fully hassle-free experience.

If you encounter any issues along the way, please don’t hesitate to contact our support team – we are here to help!

Thank you for your understanding and your continued support!

Express Shipping, including customs duties (1-3 working days)

  • 1 puzzle: 44$ / 2 puzzles: 46$
  • 3 puzzles: 59$ / 4 puzzles: 61$
  • 5 puzzles: 75$ / 6 puzzles: 77$
  • 7 puzzles: 79$ / 8 puzzles: 81$
  • 9 puzzles: 84$ / 10 puzzles: 86$
  • 11 puzzles: 125$ / 12 puzzles: 127$
  • 13 puzzles: 129$ / 14 puzzles: 132$
  • 15 puzzles: 134$ / 16 puzzles: 136$
  • 17 puzzles: 138$ / 18 puzzles: 141$
  • 19 puzzles: 143$ / 20 puzzles: 145$

Express Shipping (1-3 working days)

  • 1-2 puzzles: 22 EUR
  • 3-4 puzzles: 30 EUR
  • 4-10 puzzles: 40 EUR
  • 10-20 puzzles: 70 EUR

Shipping Policy

At We Love Puzzle, we are committed to delivering your orders efficiently and reliably. We love puzzles and want you to receive yours safely and happily!

Our international shipping currently covers the European Union (EU), Norway, the United Kingdom (UK), Canada (CA), and the United States (US) — plus other countries that will be added in the future.

Processing Time

We operate with two product categories:

  • In Stock/Available – Orders containing only available products are processed within 1-3 business days from our EU warehouse.
  • Preorder/7-10 Working Days Availability – If an order contains at least one preordered item, the entire order will be shipped once that item becomes available. The 7-10 Working Days Availability label shown on the product page indicates when the item is expected to arrive at our warehouse. After that, please add the shipping times mentioned in this policy (depending on the selected method: Standard or Express, and the destination country).

Customers with orders containing preorder items will be notified by email about those products, and also when their orders are ready to ship.

Shipping Costs, Methods and Delivery Times

Shipping costs are calculated automatically at checkout based on both the destination and the number of products in the order, as well as the selected shipping method.

Delivery times are estimates and may vary due to factors outside our control, including customs procedures, carrier delays, or public holidays.

Occasionally, we offer limited-time promotions during which we may cover a portion of the shipping costs. Please note that this is not applicable during major discount events such as Black Friday or Cyber Monday. During these periods, and around (inter)national holidays, unexpected delivery delays may occur.

Taxes, Duties and Import Fees

We are not responsible for local taxes or import fees.

Since we ship from our warehouse located in the European Union, no import duties or taxes are required for countries within the EU. The total amount displayed at checkout includes VAT for EU customers.

For customers outside the EU, the total amount displayed at checkout does not include customs duties, VAT, or other import-related charges. Each customer is responsible for any such costs that may apply in their country. These charges are not included in the product price or shipping cost and must be paid by the customer.

For all other countries, customs procedures and taxes depend on the total declared value of the shipment (product value + shipping cost).

We kindly ask our customers to stay informed about applicable duties and taxes, as announced by their local authorities.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number. The tracking number is also visible in your customer account. Please allow up to 24 hours for the tracking information to become active.

Delays, Lost or Damaged Packages

We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, customs, or events beyond our control. Once the order is transferred to the shipping carrier, title and risk of loss pass to the customer.

If your order arrives damaged or fails to arrive within a reasonable timeframe, please contact us at contact@welovepuzzle.ro so that we can assist you. When reporting a damaged package, please include: photos of the damage, the shipping label/tracking number, a brief description of the issue.

Returns and Cancellations

Returns and cancellations are subject to our Refund Policy. Please read this policy carefully before placing an order.