PRIVACY POLICY

Last updated: October 8, 2025

Please read this Privacy Policy carefully before using Our Services.

Welcome to We Love Puzzle! This Privacy Policy describes how We Love Puzzle (“we”, “us”, or “our”), operated by SC PINK MONKEY SRL (the “Company”), collects, uses, and protects Your personal information when You visit or make a purchase from our website https://www.welovepuzzle.com (the “Website” or “Services”). It includes all related information, content, features, tools, products and services, to provide You, the customer, a safe and enjoyable online shopping experience.

Shopify powers our store and helps us provide these Services.

By using our Services, You agree to the collection and use of information in accordance with this Privacy Policy.

• Company name: SC PINK MONKEY SRL
• Business name: We Love Puzzle
• Registered address: Platanilor 2, Brașov, 500470, Romania
• Tax Identification Number (TIN): RO35897708
• Trade Registry Number: J08/758/2016
• Country: Romania
• Contact email: contact@welovepuzzle.ro
• Phone: +40735730359
• Contact page: https://www.welovepuzzle.com/contact

For the purposes of this Privacy Policy:     

• Account – a unique account created for You to access our Services or parts of our Services,
• Cookies – small files that are placed on Your computer, mobile device or any other device by a
  website, containing the details of Your browsing history on that website among its many uses, ensuring that the Website functions properly,
• Device – any device that can access the Services such as a computer, a cell phone or a
  digital tablet,
• Personal Data/Information – any information identifying or capable of identifying an individual,
• Services – refers to our Website and online store, accessible at www.welovepuzzle.com,
• Service Provider – any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Services, to provide the Services on behalf of the Company, to perform services related to the Services or to assist the Company in analysing how the Services is used.
• Usage Data – data collected automatically, either generated using the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• You – the individual accessing or using the Services, or the company, or other legal entity on behalf of which such individual is accessing or using the Services, as applicable.

While using Our Services, we may collect personal identifiable data that can be used to contact or identify You and usage data collected automatically when using the Services. Information may include, but is not limited to:

• Contact details – email address, first and last name, phone number, address, state, province, ZIP/postal code, and city,
• Social media data – if You connect using Facebook, Google, or other accounts,
• Usage data – IP address, browser type and version, device (type, operating system, unique
  identifiers), and interactions (time and date of Your visit, time spent, pages visited, actions taken),
• Order & payment data – billing/shipping details, order history (processed securely via Shopify Payments/ShopPay, Google Pay or other authorized providers),
• Communication data – messages, feedback, or support requests,
• Analytics data – through Google Analytics and similar tools.

We do not knowingly collect data from children under 13 years of age.

We may collect personal information from the following sources:

• Directly from You – when visiting or using our Services (placing an order, creating an account, or contacting us), or otherwise providing us with Your personal information,
• Automatically – through the Services including from Your device when You visit or use our Services,
  and using cookies, analytics tools, and similar technologies,
• From service providers – such as Shopify, Google Analytics, email marketing providers (Omnisend,
  theMarketer or others), including when we engage them to enable certain technology and when they collect or process Your personal information on our behalf,
  From our partners or third parties – e.g., social media or advertising partners.

Depending on how You interact with us or which of the Services You use, we may use personal information for the following purposes:

– Provide, Tailor, and Improve the Services. We use Your personal information to provide You with the Services, including but not limited to:

• to perform our contract with You (to process Your payments, to fulfill and deliver Your orders),
• to remember Your preferences and items You are interested in,
• to contact You (via emails, phone calls, and text messages) and send notifications to You related to Your purchases and account,
• to process requests, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage Your account,
• to arrange for shipping, to facilitate any returns and exchanges,
• to provide customer support to be responsive to You, to provide effective services
  to You and to maintain our business relationship with You,
• to enable You to post reviews,
• to create a customized shopping experience for You, such as recommending products related to Your purchases.

This may include using Your personal information to better tailor and improve the Services, user experience and Website performance, using cookies and other analytics tools.

– Marketing and Advertising. We use Your personal information for marketing and promotional purposes only if You have given Your explicit consent where required by law (for example, by opting in to our newsletter or other promotional communications). This may include: 

• sending marketing, advertising, and promotional communications by email, SMS, or other messaging channels,
• showing You online advertisements for products or services on the Services or other websites, including news, special offers, general information about other products, services, and events which we offer,
• personalized remarketing campaigns, including via Google Ads, based on Your previous interactions, purchases, or items added to Your cart.

You can manage or withdraw Your marketing consent at any time:

• by following the unsubscribe instructions in promotional emails or messages,
• by using any opt-out tools we provide within the Services,
• for Google Ads remarketing, You can adjust Your ad preferences here: https://adssettings.google.com.

– Security and Fraud Prevention. We use Your personal information to authenticate Your account, to provide a secure payment and shopping experience, detect, investigate or act regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If You choose to use the Services and register an account, You are responsible for keeping Your account credentials safe. We highly recommend that You do not share Your username, password or other access details with anyone else.

– Legal Reasons. We use Your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

We do not display third-party ads on our Website.

In certain circumstances, we may disclose Your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• Service Providers: We may share Your personal information with Service Providers to monitor and analyse the use of our Service and who perform services on our behalf, such as Shopify (our e-commerce platform provider), Shopify Payments (our primary payment processor) Google, business and marketing partners to provide marketing services and advertise to You (Omnisend, TheMarketer or others), shipping carriers, and other analytics tools.
• Legal authorities: In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
• With Your consent: We may disclose Your personal information for any other purpose with
  Your consent.

We do not sell Your personal information.

We use Cookies and similar tracking technologies for storing certain information, essential website functionality, analytics and performance tracking, personalization and targeted advertising.

Tracking technologies we use may include beacons, tags, and scripts to collect and track information and to improve and analyse Our Service. The technologies we use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless You have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. We use both Session and Persistent Cookies for the purposes set out below:

• Necessary/essential cookies: enable checkout, cart functions, authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services,
• Performance cookies: track visits and improve website operation,
• Functionality cookies: remember preferences (language, country, etc.)
• Analytics cookies: provided by Google Analytics,
• Marketing cookies: for remarketing via Google Ads.

You can manage or disable cookies via Your browser settings. For more details, see our Cookies Policy.

The Company will retain Your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your personal data to the extent necessary, such as whether we need the information to maintain Your account, to provide You with Services to comply with our legal obligations (for example, if we are required to retain Your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer periods.

Your information, including personal data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to, and maintained on, computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your personal data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

You have the right to delete or request that we assist in deleting the Personal Data that we have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your account, if You have one, and visiting the account settings section that allows You to manage Your personal information. You may also contact us to request access to, correct, or delete any personal information that You have provided to us.

Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information You send to us may not be secure while in transit. We recommend that You do not use unsecure channels to communicate sensitive or confidential information to us.

Depending on Your location, You may have certain rights regarding Your personal information under applicable privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), and the California Online Privacy Protection Act (CalOPPA). These rights are not absolute and may be subject to limitations or conditions under the law.

– Access and Portability of Personal Information

• Right to Access / Know: You may request access to the personal information we hold about you.
• Right of Portability: Where applicable, You may request a copy of Your personal information in a portable format and request that it be transferred to another party.

– Correction of Personal Information

• Right to Correct: You may request correction of inaccurate or incomplete personal information we maintain about you.

– Deletion of Personal Information 

• Right to Delete: You may request the deletion of personal information we hold about You, subject to applicable legal obligations.

– Opt-Out of Sale or Sharing of Personal Information (CCPA/CPRA)

• If You are a California resident, You have the right to opt out of the sale or sharing of Your personal information for targeted advertising purposes.
• You can exercise this right by clicking here or using any opt-out mechanism we provide on our Services.
• If You visit our website with the Global Privacy Control (GPC) signal enabled, and where applicable law requires, we will treat this as a valid request to opt out of sale or sharing of personal information for targeted advertising. Learn more at globalprivacycontrol.org.

– Managing Communication Preferences

• You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in such communications.
• Even if You opt out, we may still send You non-promotional communications regarding Your account or transactions.

– Additional Rights Under GDPR (EU/EEA/UK Residents)

If You reside in the European Union, European Economic Area, or the United Kingdom, You may have the following additional rights:

• Right to Object: You may object to the processing of Your personal information for certain purposes, including direct marketing.
• Right to Restrict Processing: You may request restrictions on the processing of Your personal information in certain circumstances.
• Right to Withdraw Consent: Where processing is based on consent, You may withdraw Your consent at any time. Withdrawal will not affect the lawfulness of processing before withdrawal.

– Exercising Your Rights

You may exercise any of these rights by:

• Using any rights management tools available in our Services, or
• Contacting us directly at: contact@welovepuzzle.ro

We may need to verify Your identity before fulfilling Your request, and we may require additional information to process certain requests. If You have designated an authorized agent to make a request on Your behalf, we may require proof of authorization.

– Non-Discrimination

We will not discriminate against You for exercising any of these rights, including by denying You goods or services, charging different prices, or providing a different level of quality of service, unless permitted by law.

Any such request can be made by email to contact@welovepuzzle.ro.

For more details about how we handle Your personal information and to learn about Your rights under GDPR, CCPA/CPRA, and CalOPPA, please visit: Shopify Privacy Policy.

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from Our servers.

If we need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, we may require Your parent's consent before we collect and use that information.

The Services are hosted by Shopify, which collects and processes personal information about Your access to and use of the Services to provide and improve the Services for you. Information You submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where You reside, to provide and improve the Services for you.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from Your interactions with our Website, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about Your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of Your personal information, including for responding to Your requests to exercise Your rights over use of Your personal information for these purposes. To learn more about how Shopify uses Your personal information and any rights You may have, You can visit the Shopify Consumer Privacy Policy . Depending on where You live, You may exercise certain rights with respect to Your personal information here: Shopify Privacy Portal Link.

We may also use third-party service providers for marketing and analytics, such as Omnisend and theMarketer. These providers may collect, store, and process personal information on our behalf, including for the purposes of sending promotional communications, analyzing user behaviour, and managing remarketing campaigns. These activities are always performed under contractual obligations to comply with applicable privacy laws, including GDPR, CCPA/CPRA, and CalOPPA.

The Services may provide links to websites or other online platforms operated by third parties. If You follow links to sites not affiliated or controlled by us, You should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information You provide on public or semi-public venues, including information You share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

If You have complaints about how we process Your personal information, please contact us using the contact details provided below. Depending on where You live, You may have the right to appeal our
decision by contacting us using the contact details set out below or lodge Your complaint with Your local data protection authority. For the EEA, You can find a list of the responsible data protection supervisory authorities here.

Please note that we may transfer, store and process Your personal information outside the country You live in.

If we transfer Your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual
Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have questions about this Shipping Policy, please contact us:

We Love Puzzle / SC PINK MONKEY SRL

📍 Platanilor 2, Brașov, 500470, Romania

📧 Email: contact@welovepuzzle.ro

📞 Phone: +40 735 730 359

🌐 https://www.welovepuzzle.com/contact