RETURN & REFUND POLICY

Last updated: October 13, 2025

Please read this Return & Refund Policy carefully before considering a return.

Thank You for shopping at We Love Puzzle! If, for any reason, something isn’t quite right, please review our policy on returns and refunds below.

• Company name – SC PINK MONKEY SRL
• Business name – We Love Puzzle
• Registered address – Platanilor 2, Brașov, 500470, Romania
• Tax Identification Number (TIN) – RO35897708
• Trade Registry Number – J08/758/2016
• Country – Romania
• Contact email – contact@welovepuzzle.ro
• Phone – +40735730359
• Contact page – https://www.welovepuzzle.com/contact

For the purposes of this Return & Refund Policy:

• Company/We/Us/Our – refers to SC PINK MONKEY SRL,
• Goods – the items offered for purchasing on the Service,
• Order – a request by You to purchase goods from us,
• Services/Website – refers to We Love Puzzle, accessible from https://www.welovepuzzle.com/.
• You/Your – the individual accessing or using the Services, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

You are entitled to cancel Your order within 30 days without giving any reason.

The deadline for cancelling an order is 30 days from the date on which You received the goods or on which a third party You have appointed, who is not the carrier, takes possession of the product delivered.

To exercise Your right of cancellation, You must inform Us of Your decision by means of a clear statement (email to contact@welovepuzzle.ro).

We will reimburse You no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as You used for the order, and You will not incur any fees for such reimbursement.

For the goods to be eligible for a return, please make sure that:

• the goods were purchased in the last 30 days,
• the goods are in the original packaging, unopened, or, at most, in a sealed bag if applicable,
• the goods are unused and undamaged, with no signs of wear beyond what is necessary to check the nature, qualities, and functionality.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Regular priced items and discounted items can both be refunded.

You are responsible for the cost and risk of returning the goods to us. The returned goods must be sent to the following address:

Recipient – Pink Monkey SRL (We Love Puzzle)
Address – Calea Feldioarei nr. 18 (LUCA)
Town&County – Brașov, BV
Postal code – 500471
Country – Romania
E-mail address/Phone number – contact@welovepuzzle.ro / +40735730359

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

After we receive and inspect Your returned item(s):

• we will notify You by email if Your refund is approved,
• if approved, Your refund will be processed to Your original payment method within 10 business days,
• if the item does not meet the return conditions (used, damaged, missing parts), a partial refund may be issued,
• shipping costs for the return are non-refundable.

We only replace items if they are defective or damaged. To exchange a product, contact us at contact@welovepuzzle.ro and follow the return process.

Customers in the EU have the right to return purchased goods within 14 days of receiving the goods, without giving a reason. At We Love Puzzle, we extend this right to 30 days, giving You additional time
to return the goods safely and comfortably.

If You have questions about our Returns and Refund Policy, please contact us:

We Love Puzzle / SC PINK MONKEY SRL

📍 Platanilor 2, Brașov, 500470, Romania

📧 Email: contact@welovepuzzle.ro

📞 Phone: +40 735 730 359

🌐 https://www.welovepuzzle.com/contact